Privacy Policy
Last Updated: January 19, 2026
Introduction
Verity Translation Services ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at veritytranslate.com (the "Website") and use our services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or Services.
1. Information We Collect
1.1 Information You Provide Directly
Contact Information:
- Name, email address, and phone number when you submit forms, request quotes, or contact us
- Mailing address and geographic location information
- Company name and job title (if applicable)
Service-Related Information:
- Details about translation services needed (language pairs, document types, deadlines)
- Documents submitted for translation (including sensitive documents such as legal, medical, or immigration records)
- Payment information and billing details
- Communication history regarding your requests
User-Generated Content:
- Any messages, feedback, or inquiries you send through our contact forms or email
- Information provided during consultations or customer support interactions
1.2 Information Collected Automatically
Browser and Device Information:
- IP address and device identifiers
- Browser type, version, and operating system
- Pages visited and time spent on the Website
- Referral source and exit pages
- Device type and hardware information
Cookies and Tracking Technologies:
- Session cookies to maintain your browsing session
- Persistent cookies to remember your preferences
- Analytics tracking to understand Website usage patterns
- Google Analytics and similar tools
Usage Data:
- Clicks, scrolls, and interactions with Website elements
- Search queries and feature usage
- Error reports and performance metrics
1.3 Third-Party Information
We may receive information about you from:
- Payment processors and financial institutions
- Service providers and subcontractors
- Marketing partners and analytics providers
- Public sources for business verification
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Processing and fulfilling translation requests
- Communicating about your order status and delivery
- Providing customer support and responding to inquiries
- Generating quotes and proposals
- Managing payments and billing
2.2 Communication
- Sending transactional emails (confirmations, updates, receipts)
- Responding to your customer service requests
- Notifying you of changes to our policies or services
- Obtaining feedback about our services
2.3 Legal and Compliance
- Complying with legal obligations and court orders
- Protecting against fraud, security threats, and abuse
- Enforcing our Terms of Service and other agreements
- Establishing, exercising, or defending legal claims
- Protecting the rights, property, and safety of Verity, our users, and the public
3. Data Security
Verity implements comprehensive technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Secure password policies and multi-factor authentication
- Regular security audits and vulnerability assessments
- Restricted access controls and permission management
- Employee training on data protection and privacy
- Incident response procedures and breach notification protocols
Despite these safeguards, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
4. Your Privacy Rights and Choices
4.1 Access and Portability
You may have the right to:
- Access the personal information we hold about you
- Receive a copy of your personal information in a structured, commonly used format
- Understand what personal information we collect and how we use it
4.2 Correction and Deletion
You may request to:
- Correct inaccurate personal information
- Delete personal information no longer necessary for the purposes collected
- Remove information about completed transactions (subject to legal retention requirements)
4.3 Opt-Out Rights
You may:
- Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails
- Disable cookies through your browser settings
- Opt out of analytics tracking through available opt-out mechanisms
- Withdraw consent for data processing
5. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@veritytranslate.com
Phone: (253) 214-9009
Address: 522 Riverside Ave, STE N, Spokane, WA 99201
We will respond to your inquiry within 30 days.